Refund Policy

Refund Policy

Thank you for shopping at maser-online.co.uk

If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, you must first contact us for a Returns Number.  Your item must be unused and in the same condition that you received it.  Your items must be in the original packaging.  Your item needs to have a receipt or proof of purchase.

Refunds

Once we receive your items, we will inspect it and notify you that we have received your returned item.  We will notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your original method of payment.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable. 

Contact Us

If you have any questions on how to return your item to us, please call us on 01329 236000

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