Privacy Policy

Maser Communications (UK) Ltd want your experience to be as easy and secure as possible. We like to offer you a choice of payment options and for your safety and piece of mind we use industry standard security measures whilst processing your order(s).

We take your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to www.maser-online.co.uk and Maser Communications (UK) Ltd, company number 4217012, registered office Venture House, East Street, Titchfield, Hampshire.  This policy outlines the data we collect from our visitors and how we use it.

What information we collect and why?

When you place an order with www.maser-online.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number, expiry date and your cvv2 authorisation code.  For your security we use SagePay as a payment gateway to process your payments.  In the event of checking out using the Paypal option then Paypal will pass on to us your e-mail address, home address and delivery address after you have been redirected to Paypal’s site to checkout.  This enables us to process your order, authorise your credit or debit card payments and to keep you informed of your order status.

We will never collect sensitive information about you without your explicit consent.  We may from time to time update you with current offers via an electronic newsletter from either Maser-online or Maser Communications (UK) Ltd, however we will not pass on any of your details to any third parties.

In order to monitor the performance of our site we collect:

·                          An IP address to monitor site traffic and volume of visitors

·                          A session ID to uniquely identify you on our site and enables you to purchase from us

In order to fulfill any orders placed with us we collect:

·                          An email address to contact you

·                          Your full name

·                          Credit card and delivery address for security fraud checks

What are cookies?
There are many misconceptions about cookies and what they are used for. At Maser-Online we believe in being open, upfront and honest.  In this section we briefly explain the cookie types we use and how they benefit your experience whilst browsing this website.

Cookies contain simple pieces of information and they are downloaded on to your pc when you visit the website.  Cookies are simple text files that can used by a website for various purposes.   At Maser-Online we use cookies to ensure our website works efficiently and also to observe visitor behaviour on our website during a session.

All the information contained in our cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience we offer our visitors and customers.  Some of the cookies we use are essential to the operation of the website.

We typically use cookies for the following purposes:

·         To keep track of the items added to the basket

·         To help identify the order as a whole

·         To view visitor behaviour and areas of the site visited

·         To monitor and run advertising and marketing campaigns

Overview of the types of cookies used:

Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our sites can’t operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like our sign-in accounts.

Performance cookies allow us to identify and count the number of visitors to our sites and to see how visitors are using the website.  This helps us to improve the way our site work and develop functionality to make shopping with seamless.

Our site uses a range of cookies for marketing purposes.  Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed.  We use this information to make our site and the advertising displayed on them more relevant to your interests.  Please note we don’t share any of your personal or sensitive information.

The use of cookies will not result in you receiving unsolicited emails.  We understand that not everyone wants to receive marketing information.  You have the option to unsubscribe from our email mailing list at anytime.

Use of cookies & consent
As described above we, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described.  If you do not consent to the use of cookies, please refrain from using this site. Please note that you can delete any cookies used during this visit in your browser settings.

Restricting the use of cookies
Please note that cookies can be restricted. Should you wish to restrict the use of cookies, you can adjust the settings in most popular internet browsers. However, by restricting cookies you may limit the use of some areas of the site. 

Data Protection
We take your privacy seriously and safeguard your data and personal information in compliance with the Data Protection act. For more information on how we use your data please read our privacy policy.

Your Consent

By using our site, you consent to our privacy policy.

What we do with your information?
All personal information we may collect from you when using this website will be used only in accordance with the Data Protection Act 1998 and all other applicable laws.

Changes to our Privacy Policy.

We reserve the right to amend our Privacy Policy and would request that you review this policy periodically for updates

Additional Information

Questions regarding this policy should be directed to marketing@masercomms.co.uk

Maser Communications (UK) Ltd

Unit 4 Axis Park

Fort Fareham Industrial Estate

Newgate Lane

Fareham

Hampshire

PO14 1FD